COVID-19 Readiness

At Bell Brothers, we take our customers' and our employees' health very seriously, and we are committed to providing the very best customer service during the coronavirus outbreak. We are constantly monitoring what the CDC and state of Iowa are recommending for good business practices and will continue to provide HVAC service to our customers for as long as we can. In order to do our part to minimize the spread of this virus we are making the following adjustments:
  • Practicing social distancing, including not shaking hands, and wearing gloves whenever we enter a customer's home.
  • Technicians will continue to wear shoe covers when entering a customer's home.
  • Technicians will be disinfecting their iPad screens when used out in the field.
  • We are requiring all of our employees to practice frequent hand washing and sanitizing.
  • Our sales staff will be utilizing more phone calls and minimizing face-to-face contacts as they are able.
We have instructed all of our employees to stay home and inform us immediately if they are feeling sick. If this event occurs, we will notify all customers who may have come in contact with this employee so they are aware.
 
We are closely monitoring the situation and, should developments warrant, we will reach out to our customers with further updates.
 

Indoor Air Quality Management

At this time many homeowners have been asking our technicians if there are any additional precautions they can take to protect the environment inside their home from COVID-19.

There are a variety of air purification products that support indoor air quality inside the home. These solutions by no means can prevent illness, but they can be used as one way to help prevent further spread of unwanted air pollutants within the home, including viruses and bacteria.

We recommend homeowners look into a whole-house air purification system. Air purifiers clean and sanitize the air and are designed to reduce mold, bacteria and viruses, as well as pet dander, odors, air pollutants and smoke.

We sell many different air purification systems and are happy to speak with homeowners about if one of these products is right for them. Two products we recommend are:

  • iWave-RAs the air flows past the iWave-R, positive and negative ions actively purify the supply air, killing pathogens, mold, bacteria and viruses in the coil and living space. The ionization process also reduces allergens, smoke and static electricity, as well as controlling odors (cooking, pet, VOCs) and other particles.
  • Aerus® Air ScrubberAerus purification products, like the Air Scrubber, uses ActivePure® technology to help protect your home and your family from dust, germs, odors, pet dander, viruses and more.

It’s our priority to provide whatever support we can to individuals and families during this unprecedented time. If you need HVAC maintenance or repair or have indoor air quality management questions, please don’t hesitate to give us a call at 515-244-8911. We are here to help and will get through this together.

If you would like more information on COVID-19, the most reliable sources of information are the Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-ncov/) and the Iowa Department of Public Health (https://idph.iowa.gov/Emerging-Health-Issues/Novel-Coronavirus).