Customer Service

Privacy & Security
Your privacy and the security of your information are extremely important to us. We take great care in protecting any personal information that you may provide to us when creating user accounts, communicating with us or making purchases.

We have posted our Privacy Policy to give you confidence as you visit and use the site, and to demonstrate our commitment to fair information practices and the protection of your privacy.

Delivery Standards
The Bell Brothers annual maintenance agreement consists of two maintenance visits per year, approximately six months apart. If you have a boiler or are selecting maintenance for only a furnace or air conditioner, then it will be one visit per year. Bell Brothers service area consists of Des Moines and surrounding communities including: Altoona, Ankeny, Berwick, Bondurant, Clive, Grimes, Johnston, Norwalk, Pleasant Hill, Urbandale, Waukee, West Des Moines and Windsor Heights. A Bell Brothers representative will follow up within three (3) business days of receiving your annual maintenance registration and payment to schedule your appointment. The first maintenance appointment will be scheduled within one month of making the annual maintenance agreement payment if scheduling allows.

Refund/Return Policy
Refunds for maintenance agreements will be made after your account has been reviewed by the maintenance agreement division. Refunds will be the net dollars remaining after applicable charges have been deducted for any maintenance services provided and/or any additional charges that arise based on the maintenance visit and/or any other charges remaining on your customer account. Maintenance agreement refunds will be made within five (5) business days of the request for refund. All refunds will be in the form of a check made out to the customer of record and mailed to the primary mailing address of the customer.

Ordering
If you have any questions or are having difficulty placing an order through our website, please contact us at 515-244-8911, Monday through Friday, from 8 a.m. to 5 p.m. (CST).

Payment/Pricing
We currently accept credit card payment (Visa®, MasterCard®, American Express®, Discover®) for merchandise in USD (U.S. dollars) and service Des Moines and surrounding communities including: Altoona, Ankeny, Berwick, Bondurant, Clive, Grimes, Johnston, Norwalk, Pleasant Hill, Urbandale, Waukee, West Des Moines and Windsor Heights. Bell Brothers is based in Des Moines, IA, USA.

Contest Rules

NO PURCHASE NECESSARY. The Happy Holidays Bell Brothers Giveaway (“Promotion”) begins December 9, 2019 at 8:00 a.m. CDT and ends on December 11, 2019 at 5:00 p.m. CDT (“Promotion Period”). Participants must be 18 years or older before the end of the Promotion on December 11, 2019 and a legal resident of the 50 United States or Canada to win. The Promotion is sponsored by Bell Brothers Heating & Cooling, 2822 6th Ave, Des Moines, IA 50313 USA (“Sponsor”). All federal, state and local laws and regulations apply. Void where prohibited by law. No purchase necessary. Not responsible if lost or stolen. Not redeemable for cash.

ELIGIBILITY / WHO MAY PARTICIPATE: The Promotion is open to natural persons who have reached the age of majority in their state, province or territory of residence and who are legal residents of the 50 United States or Canada who have internet access and a Facebook® account. All employees, officers, and directors of Sponsor, its parent, affiliates, and subsidiaries (“Sponsor Personnel”) as well as any company that supplies or provides goods, services (including advertising and promotional services), or promotional consideration used in connection with the Promotion (“Suppliers”) and employees, officers, directors, and agents of Suppliers, their parents, affiliates, and subsidiaries (“Supplier Personnel”), the immediate families and household members of Sponsor Personnel and Supplier Personnel, and any distributors of Sponsor’s products, are not eligible to enter or win. Individuals may enter one submission during the promotion period. 



HOW TO ENTER: To enter, visit facebook.com/BellBrothers/. Read the Happy Holidays Bell Brothers Giveaway Facebook post and enter by answering the question posed in the post.  No other method of entry will be accepted. One entry per person/Facebook account. Entries are limited to individuals only; commercial enterprises and business entities are not eligible. Sponsor is not responsible for incorrect, inaccurate or incomplete entry of information by participants; lost entries or transmissions, interrupted or unavailable network, server, or other connections; scrambled transmissions or other errors or problems of any kind whether mechanical, human, or electronic, technical malfunctions or the computer hardware, software, or any combination thereof; or problems associated with any virus or other damages caused to participant’s system.



WINNER SELECTION & PRIZES: There will be one winner selected. That winner will receive a $100 gift card from Amazon. Potential winners will be selected by the Sponsor (or its agent) and will be notified via a comment on the post through which they entered. Winners will be notified on the first business day following the last day of the contest.



At the end of the promotion period, Sponsor or Sponsor’s designated agent will randomly select winners from all eligible entries received. An eligible entry is defined as one that includes an answer to the question posed in the giveaway promotional post.


Potential winners will be notified via Facebook comment and will be asked to provide contact information (i.e. name and address) via email so that the prize can be awarded. In the event that a winner does not provide contact information within a reasonable time, or if a winner is determined to be or make themselves ineligible, the Sponsor will randomly select an alternate winner from all remaining non-winning entries from the given Entry Period. All rules listed above with regard to eligibility will remain in effect for the alternate drawing.



All prizes will be awarded. There shall be no prize substitution or cash redemption, except at Sponsor’s sole discretion or as otherwise provided herein. Sponsor reserves the right in its sole discretion to substitute a prize of equal or greater value if advertised prize becomes unavailable. Prizes are not transferable. Any taxes are the responsibility of the winner.



CLAIMING PRIZE: By submitting their name and address to claim their prize, a person selected as a winner also agrees to: a) verify eligibility, b) release Sponsor and its associates from all liability, claims and actions of any kind for injuries, damages or losses to persons or property which may be incurred in connection with the claiming, receipt or ownership of the prize, c) agree to assume any and all costs and liabilities that arise out of the winning of or ownership of the prize, including but not limited to taxes, fees and costs that result from winning or using the prize, and d) agree to hold Sponsor harmless from any such liabilities.



ADDITIONAL TERMS: The decisions of Sponsor in all matters relating to the rules and administration of giveaways shall be final. Sponsor does not rent, sell or exchange information about its customers, except that personal information collected as part of this Promotion may be shared with Sponsor’s promotional partners to the extent necessary to fulfill prizes.

By participating in this Promotion, participants agree to these Official Rules and the decisions of the Sponsor, which are final and legally binding in all matters relating to the Promotion. Participants assume all risk of loss, damage, destruction, delay or misdirection of promotion materials/mail submitted to Sponsor. Sponsor reserves the right to suspend or cancel the Promotion. Without limiting the foregoing, Sponsor and its affiliated companies and agencies are not responsible for printing, distribution or production errors and may rescind, cancel or revoke this Promotion based upon any such error without liability and at their sole discretion. All federal, state, provincial, and local laws apply. By entering the Promotion, participants agree that Facebook, Sponsor and its promotional partners, their parents, subsidiaries, affiliates, advertising or promotion agencies and each of their respective agents, employees, directors, representatives and officers of any of the above shall have no liability whatsoever and shall be held harmless for any injuries, losses, or damages of any kind to persons, including death and property damages sustained, in whole or in part, directly or indirectly, in connection with or resulting from acceptance, possession or use/misuse of any prize, or participation in this Promotion. As a condition of entering the Promotion, participant agrees that (1) under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim punitive, incidental, consequential or any other damages, other than for actual out-of-pocket expenses, (2) all causes of action arising out of or connected with this Promotion, or any prizes awarded, shall be resolved individually, without resort to any form of class action and shall be resolved exclusively by arbitration under the rules of the American Arbitration Association; and (3) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Promotion, but in no event attorney’s fees.


Contest is in no way sponsored, endorsed or administered by, or associated with, Facebook.