Customer Service

Privacy & Security
Your privacy and the security of your information are extremely important to us. We take great care in protecting any personal information that you may provide to us when creating user accounts, communicating with us or making purchases.

We have posted our Privacy Policy to give you confidence as you visit and use the site, and to demonstrate our commitment to fair information practices and the protection of your privacy.

Delivery Standards
The Bell Brothers annual maintenance agreement consists of two maintenance visits per year, approximately six months apart. If you have a boiler or are selecting maintenance for only a furnace or air conditioner, then it will be one visit per year. Bell Brothers service area consists of Des Moines and surrounding communities including: Altoona, Ankeny, Berwick, Bondurant, Clive, Grimes, Johnston, Norwalk, Pleasant Hill, Urbandale, Waukee, West Des Moines and Windsor Heights. A Bell Brothers representative will follow up within three (3) business days of receiving your annual maintenance registration and payment to schedule your appointment. The first maintenance appointment will be scheduled within one month of making the annual maintenance agreement payment if scheduling allows.

Refund/Return Policy
Refunds for maintenance agreements will be made after your account has been reviewed by the maintenance agreement division. Refunds will be the net dollars remaining after applicable charges have been deducted for any maintenance services provided and/or any additional charges that arise based on the maintenance visit and/or any other charges remaining on your customer account. Maintenance agreement refunds will be made within five (5) business days of the request for refund. All refunds will be in the form of a check made out to the customer of record and mailed to the primary mailing address of the customer.

Ordering
If you have any questions or are having difficulty placing an order through our website, please contact us at 515-244-8911, Monday through Friday, from 8 a.m. to 5 p.m. (CST).

Payment/Pricing
We currently accept credit card payment (Visa®, MasterCard®, American Express®, Discover®) for merchandise in USD (U.S. dollars) and service Des Moines and surrounding communities including: Altoona, Ankeny, Berwick, Bondurant, Clive, Grimes, Johnston, Norwalk, Pleasant Hill, Urbandale, Waukee, West Des Moines and Windsor Heights. Bell Brothers is based in Des Moines, IA, USA.