Bell Brothers Heating and Air Conditioning, Inc. Privacy Policy

Last modified: September 2, 2014

1. Introduction

a. Purpose. The purpose of this Privacy Policy is to describe how Bell Brothers Heating and Air Conditioning, Inc. (Bell Brothers) collects, shares and protects your personal information. We collect certain personal information through our Bell Brothers website located at https://www.bellbrothers.com (the "Site"). Please read this notice carefully to understand what we do.

b. Questions. If you have any questions or concerns about our Privacy Policy, Contact Us or call us at 515-244-8911. You may also contact us by mail at the following address:

Bell Brothers Heating and Air Conditioning, Inc.
2822 6th Ave.
Des Moines, IA 50313

c. Scope. This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by Bell Brothers. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

d. No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please Contact Us or call us at 515-244-8911.

2. Information We Collect and How We Use It

a. Information You Provide To Us. You can provide information to us on our Site through various means, including

- When purchasing products from us
- Paying invoices online
- Contact Us form
- Request Service or Estimate forms

    The information we collect includes personal information, such as:

- Name
- Company name, if applicable
- Address
- Telephone number
- Email address
- Credit card number (solely for payment purposes)
- Comments, reviews and feedback you provide us

b. Information We Collect Automatically. We collect certain information automatically as you use our Site, including your IP address, browser type, operating system version, type of mobile device (if used), the site from where you navigated to our Site, time and date of using the Site, your computer operating system, and the pages on our Site that you view. This information is anonymous, and we do not link it to your personal information.

c. Cookies. When you visit our Site we send one or more "cookies" to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you.

3. How We Use and Share Your Information

a. To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide products and services that you purchase using the Site, and information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, and schedule appointments with you. We may provide information to our third party service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about the Site, remove repetitive information from our user lists, and process payments. These service providers may have access to your personal information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. We use demographic information to better understand our customers, and improve our products and services.

b. Newsletters. If you sign-up to receive newsletters or other communications from us, we use your email address and other relevant personal information to provide the newsletters and other communications to you. You can always opt-out of receiving email newsletters or advertisements by using the opt-out feature provided with the email communications.

c. Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoena or legal process. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to prevent harm to Bell Brothers, the Site, or our customers. This may include sharing information with other companies, lawyers, courts, or other government entities.

d. Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

4. Security of Your Information

In order to help secure your personal information, sensitive data is protected by SSL encryption when it is exchanged between your web browser and our Site. To protect any data you store on our servers, we also regularly audit our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please note that emails you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

5. Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes to the Privacy Policy on our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Unless you agree otherwise or to the extent permitted by applicable law, the revisions will apply to information collected after the date it is posted on our home page.

6. Questions / Contact Us

If you have any questions or suggestions regarding our Privacy Policy or otherwise need to contact us, please fill out our Contact form or call us at 515-25-8911. You may also contact us by mail at the following address:

Bell Brothers Heating and Air Conditioning, Inc.
2822 6th Ave.
Des Moines, IA 50313